Start with your dates and the people travelling with you. A couple, a family and a larger group may need different room arrangements, so share adults, children and your preferred bed setup when you enquire.
Think about your arrival as well as your nights. Share your arrival time and ask about transport before you travel. Keep your confirmed address and reservations contact handy.
Ask what is included in your room quote. Meals, transport and activities may be priced separately. Decide whether you want breakfast, other meals or self-catering arrangements, and tell the team about dietary needs.
Leave time to enjoy your stay. Plan the experiences that matter most to you, with room to relax between them. Send one enquiry with your dates, guest numbers and questions so the team can help you put the details together.
Build a clear budget
Pillacol accommodation is bed only. Standard and Double rooms are US$70 per room per night, Triple US$100 and Quadruple US$120. Meals cost US$15 per person per meal. The advertised prices include 15% VAT, with a separate 15.5% payment charge added. If you plan to cook, ask for the kitchen-use charge based on your group size. Use the room calculator for room and meal quantities, then confirm availability and any separately quoted arrangements.
Check arrival before travelling
Check-in is 14:00 and check-out is 11:00. Opening hours are Sunday–Thursday 06:00–22:00 and Friday 06:00–18:00; Saturdays are closed. Share expected arrival times with Siziwe, especially if your journey involves Saturday or a time outside the listed hours. Confirm arrangements before booking transport.
Keep the booking conditions handy
A request does not automatically confirm a room. After reservations agrees the booking and supplies payment instructions, a 50% deposit is due, with the balance on arrival; full advance payment is also available. Cash and EcoCash are accepted, and payments are non-refundable for cancellation. Keep your written quote, confirmation and payment acknowledgement together.